Excellent service from Eileen and Henry throughout the process. Would not hesitate to recommend them and will definitely be back in the future.
Cannot rate Lloyd ltd highly enough! Friendly, knowledgeable, courteous and couldn't be more helpful, the showroom is fabulous and I would recommend to anyone.
No harassment or pressure was the order of the day with my recent purchase. Upon first arriving at Lloyds I was greeted by Eileen whom promptly sorted the refreshments while I was left to my own devices to look over the car. I cant fault the customer service from Eilleen and Henry, I was kept updated with the process of the sale until I collected. I wouldn't hesitate in using Lloyds again, a breath of fresh air compared to main dealers!
I purchased a Range Rover from Lloyd Ltd (Newcastle) - A total pleasure it was! I called up Lloyd, spoke to Eileen and alot of my questions were answered either instantly over the phone or within a few hours with call backs/emails. On various occasions i had requested individual photographs and videos of certain parts of the car which were sent to me in flash with detailed and accurate information along side. Eileen was kind enough to even tell me certain features of the car which I was not aware of, displaying true character and honesty which is rare in todays motor industry. There was no pressure whats so ever, no fancy sales talks or tactics. When travelling to Lloyd and taking my car for a test drive, the hospitality given by Eileen and the Director Henry, was very warm and welcoming, a Co. whose mere foundation is based on good morals and positive work ethics. Definitely coming back to buy my next prestige car from Lloyd. And if i get to deal with Eileen that will be a bonus! :)
I bought my Porsche from Lloyd and they were outstanding to deal with. As soon as I arrived I was treated to drinks and biscuits.. even when I left they had given me a gift and filled my car with drinks and biscuits to take back home with me as my journey was 215 miles! Literally the kindest people I have ever dealt with who stood by their word, got me the car I wanted. They did all the deal over the phone which saved me two journeys over to Newcastle. I was a little bit apprehensive in purchasing cars prior to seeing them however Eileen made the condition of the vehicle very clear with a detailed video and Henry assured me that if anything was to go wrong and should I not be happy they would reverse the whole deal. This put me so much at rest. Everything the discussed with me via telephone calls they also put in witting to re assure me.I have honestly never purchased a car so smoothly, usually a car purchase can become stressful and difficult but this has been the best car purchase!
From start to finish Henry and Eileen were fantastic. Brilliant customer service and although they didnt have the Range rover in in stock that i was looking for they located me one straight away. I got a fantastic part exchange price for my evoke and the whole process was just great and stress free! I wont go anywhere else!
Fabulous customer service from Eileen and Henry held the car for 2 weeks till we could travel to buy it had a small issue problem solved and car was delivered on a trailer the following week all sorted and a beautiful basket of flowers for the wife a totally new way to buy a car.
Recently purchased a used BMW M4 and from initial enquiry to handover of the car the whole buying experience was first class. Both Eileen and Henry are a joy to deal with, very professional with an informal, personal touch.
I recently bought BMW M3 from Lloyd and the whole process was excellent. It was a refreshing change from a normal car buying process for a few reasons. First, the offer for my existing car was very fair, second there was no nonsense trying to sell me things I don't need and finally the communication and customer service was excellent. I travelled a long way to collect the car and everything completely met my expectations. I'd definitely buy from Lloyd again and would highly recommend. A refreshingly easy and top class car buying experience!
Dealing with Lloyd Ltd was totally 1st class service from start to finish. Eileen was so helpful, went above and beyond to make sure everything was perfect. Would highly recommend buying a car from them and i would certainly buy from them again in the future.
I recently bought a BMW M235i from Lloyd and the experience was both pleasant and pain free. Eileen was very knowledgeable about the car and both herself and Henry made the transaction easy, including the PX of my own car. As I thought the tyres were slightly worn on the car they even gave me a "chit" to get 4 new replacement tyres fitted once the existing tyres needed replacing which I thought was a nice touch. I would highly recommend Lloyd to anyone buying a performance car and would definitely use them again.
The team at Lloyd Ltd were very welcoming and knew a lot about the car I was after and it's history. They weren't pushy at all and the sales experience with Henry and Eileen was very good. When I collected the car it was showroom quality and the unveiling was a nice touch. Would gladly recommend and use again!
Absolute pleasure to deal with. 100% better than a official dealership experience and ensured I was looked after even after the sale of the vehicle. Highly recommended
Absolutely top dealer, the staff are so helpful and really go that extra mile for you, highly recommend if anyone is looking for that really special car !
My experience in purchasing the porsche 991 cab with Lloyd was exceptional. Henry was a true gentleman and Eileen not only did she make the whole process smooth but went above and beyond at every chance she could, to a point she went out and bought flowers for my mum, a lovely touch. By far the best dealership I have come across... And their hot chocolates are to die for. Will defo do business again in the future.
Just bought a car from here which was totally effortless, recieved first class service from start to finish. Eileen was so helpful, went above and beyond to make sure everything was perfect. Would highly recommend buying a car from this garage and i would certainly use them again in the future.
From start to finish picking the car I wanted was so simple with there help, I pushed for the car to be completed and ready on my terms due to working away and they delivered. Would recommend this garage to anyone wanting to purchase a high end car. I will defiantly use them again without hesitation.
I recently bought an Audi RS4 from Lloyd Ltd and could not fault the service. Eileen was excellent to deal with and went above and beyond to ensure I was happy. I would definitely recommend this dealership.
Wow! I don't think I've written a review for anything for a long time, but after our experience with Lloyds at Newcastle, feel compelled to share. From the point of picking up the phone to ask about a car we saw on their website to driving off their forecourt 48 hours later; these people are amazing! A family run business who are genuinely warm, caring and considerate, where nothing is too much trouble. Eileen is a breath of fresh air and so different to a car 'sales person', her approach towards the customer is nothing short of first class! Henry, was extremely considerate in ensuring that we were completely satisfied with everything. I would recommend this company to everyone. Thank you so much for the hospitality, your warmth and of course the beautiful car!
I contacted Lloyd Ltd to see if they had any other Evoques as she wanted a white one for specific budget. Henry managed to get one for her within a week, great people. Pleasure doing business with them as always.